Auto close applications sometimes not working

[sjstreeting]

We use the 'Auto Close Applications' section in the Advanced Installer updater to automatically close a tool which install within our application which might be running in addition to the main application. This has worked in all our tests, but we have a minority of users who say that it persistently never works, and that as a result they always get the 'Files were in use, you must reboot' message after update. I can never reproduce this yet for those it occurs for, it seems to persistently happen.

Here's the configuration we use:


Here's a report from a user who says it doesn't work for him: https://jira.atlassian.com/browse/SRCTREEWIN-1072 - his screenshot of the pageant.exe process details show that he has installed in *exactly* the same location as I have when testing this, and yet he doesn't get a prompt to close the nested pageant.exe on install but I do.

Are there any caveats or details I'm not aware of that can prevent the Auto Close Applications working for some people? I couldn't find anything in the documentation.

[Teodor]

Hi

Updater - Auto Close Applications

2013-10-01_1641.png (11.87 KiB) Viewed 5148 times

There is an extra backslash \ in the file path. Please correct the application path to:

Code: Select all

[APPDIR]tools\putty\pageant.exe

Please test and let us know how it works.

Best regards

[sjstreeting]

Thanks! We'll try that for the next update. It's odd that the current set up worked for me but hopefully that's it.

[Teodor]

Hi

We'll try that for the next update.

If you wish, you don't have to wait for the next version since the updates.txt file is not included in your MSI/EXE package. You only need to modify the updater configuration file from your web server.

Best regards

[sjstreeting]

Thanks for the tip!