Prerequisite install problem in our connector

[Zsolt Kollarits]

Dear Advanced Installer,

Let me reporta problem to you: we have a connector called SAP connector, which is installed a prerequisite. That prerequisite is completely untouched by us, the same version, same settings and so on, we did not touch it. The only thing we upgraded is the AI version from a quite old version to 22.8.

Now the prerequisite cannot be installed (see attached screenshot).

I will also attach a logfile.

Honestly nowadays we just keep on having problems with our prerequisites. You remember we had an ongoing ticket about another prereq for weeks, and now we found this problem in our SAP Connector as well. We have the feeling that you latest prereq handling in your latest versions of AI is just buggy. Or it does not care about legacy .aip files which were prepared and maintained over the years. No matter what kind of prerequisite "improvements" you are implementing, it should not be a breaking change for old .aip files.

Could you please take a look?

I will send you our .aip as well as the prerequisite executables in a separate email.

Best regards,
Zsolt

[Liviu]

Hello Zsolt,

I’m sorry for the inconvenience and for the frustration you’ve experienced with the prerequisites.

I’ve replied to your email with further details, so we can continue the investigation there.

Thank you for your understanding and patience.

Best regards,
Liviu