Installation Logging

[m4a.c4]

Hi there,

We are currently using Advanced Installer to install an Excel Add-in.

We currently have a customer who is receiving the following error when attempting to install using the executable:
"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

Our executable has verbose logging enabled via the MSI command line (/L*V "file.log"), however there is no log being generated and the above error is being shown before any installation screens are shown.

We have checked Event Viewer and there is nothing that indicates what is happening. Are there any other tools in which we can use to help identify what is causing the error? Or any other logging methods we can use to help diagnose this?

Thanks

[Catalin]

Hello,

Please note that this is a system error and not something related to Advanced Installer and your installation package.

In your specific case, it looks like the setup is not even launched and therefore we can no find anything in the log file or event viewer, as it's simply not launched into execution at all.

The only thing left to do to identify the problem would be to look for the error. For instance, I've found the following Microsoft article which explains how to get rid of this error:

"Windows cannot access the specified device, path, or file" error when you try to install, update or start a program or file

Hope that helps!

Best regards,
Catalin