Hello,
Please notice that when you choose a theme that requires
“Enhanced User Interface” from the Themes page(e.g. you are using “Graphite” theme), the package type is automatically converted to an .EXE in the Media page. This is happening because using any other theme require the EXE bootstrapper.
So, can you please run the .EXE and see if the behavior still persist?
Please let us know if that helped, otherwise give us more details.
Best regards,
Dan