Installation aborts after MSVC

[hsc]

Hi,

my installer installs the MSVC redistributables and then prompts "Are you sure you want to cancel ... installation?" Using AI 23.6.

The last few log lines read:

Code: Select all

MSI (c) (D0:C0) [15:16:08:238]: Note: 1: 2228 2:  3: AI_ControlEx 4: SELECT `Dialog_`,`Control`,`Type`,`Parent`,`Attributes`,`Data` FROM `AI_ControlEx` WHERE `Dialog_` = 'ProgressDlg' 
Action ended 15:16:08: ProgressDlg. Return value 1.
MSI (c) (D0:A8) [15:16:08:258]: Doing action: AI_DownloadPrereq
Action start 15:16:08: AI_DownloadPrereq.
MSI (c) (D0:F8) [15:16:08:385]: Invoking remote custom action. DLL: C:\Users\LOCALT~1\AppData\Local\Temp\MSI1370.tmp, Entrypoint: DownloadPrereq
1: 0 
1: 0 
1: 0 
1: 0 
Action ended 15:16:08: AI_DownloadPrereq. Return value 1.
MSI (c) (D0:A8) [15:16:08:430]: Doing action: AI_ExtractPrereq
Action start 15:16:08: AI_ExtractPrereq.
MSI (c) (D0:F4) [15:16:08:548]: Invoking remote custom action. DLL: C:\Users\LOCALT~1\AppData\Local\Temp\MSI141C.tmp, Entrypoint: ExtractPrereq
1: 0 
1: 0 
1: 0 
1: 0 
MSI (c) (D0!F0) [15:16:08:578]: PROPERTY CHANGE: Adding AI_PREREQDIRS property. Its value is 'C:\Users\LocalTestAdmin\AppData\Roaming\DAVID Systems GmbH'.
Action ended 15:16:08: AI_ExtractPrereq. Return value 1.
1: 0 
1: 0 
1: 0 
1: 0 
MSI (c) (D0:A8) [15:16:08:718]: PROPERTY CHANGE: Adding AI_FOUND_PREREQS property. Its value is 'Visual C++ Redistributable for Visual Studio 2015-2022 x64'.
MSI (c) (D0:A8) [15:16:08:724]: Note: 1: 2205 2:  3: AI_TempFile 
MSI (c) (D0:A8) [15:16:08:724]: Note: 1: 2228 2:  3: AI_TempFile 4: SELECT `Property` FROM `AI_TempFile` 
MSI (c) (D0:A8) [15:16:08:724]: Note: 1: 2205 2:  3: AI_XmlLocator 
MSI (c) (D0:A8) [15:16:08:724]: Note: 1: 2228 2:  3: AI_XmlLocator 4: SELECT `Property` FROM `AI_XmlLocator` 
MSI (c) (D0:C0) [15:16:17:265]: Note: 1: 2205 2:  3: AI_ControlEx 
MSI (c) (D0:C0) [15:16:17:265]: Note: 1: 2228 2:  3: AI_ControlEx 4: SELECT `Dialog_`,`Control`,`Type`,`Parent`,`Attributes`,`Data` FROM `AI_ControlEx` WHERE `Dialog_` = 'CancelDlg' 
MSI (c) (D0:A8) [15:20:41:303]: Doing action: UserExit
Action start 15:20:41: UserExit.
MSI (c) (D0:C0) [15:20:41:336]: Note: 1: 2205 2:  3: AI_ControlEx 
MSI (c) (D0:C0) [15:20:41:336]: Note: 1: 2228 2:  3: AI_ControlEx 4: SELECT `Dialog_`,`Control`,`Type`,`Parent`,`Attributes`,`Data` FROM `AI_ControlEx` WHERE `Dialog_` = 'UserExit' 
Action ended 15:20:46: UserExit. Return value 1.
MSI (c) (D0:A8) [15:20:46:363]: Doing action: AI_CleanPrePrereq
Action start 15:20:46: AI_CleanPrePrereq.
MSI (c) (D0:C0) [15:20:46:546]: Invoking remote custom action. DLL: C:\Users\LOCALT~1\AppData\Local\Temp\MSI51E0.tmp, Entrypoint: CleanPrereq
Action ended 15:20:46: AI_CleanPrePrereq. Return value 1.
MSI (c) (D0:A8) [15:20:46:574]: Doing action: UserExit
Action start 15:20:46: UserExit.
Action ended 15:20:46: UserExit. Return value 1.
MSI (c) (D0:A8) [15:20:46:578]: Doing action: AI_CleanPrereq
Action start 15:20:46: AI_CleanPrereq.
MSI (c) (D0:34) [15:20:46:715]: Invoking remote custom action. DLL: C:\Users\LOCALT~1\AppData\Local\Temp\MSI529C.tmp, Entrypoint: CleanPrereq
Action ended 15:20:46: AI_CleanPrereq. Return value 1.
MSI (c) (D0:A8) [15:20:46:732]: Doing action: UserExit
Action start 15:20:46: UserExit.
Action ended 15:20:46: UserExit. Return value 2.
MSI (c) (D0:A8) [15:20:46:736]: Note: 1: 2262 2: Environment 3: -2147287038 
MSI (c) (D0:A8) [15:20:46:756]: Destroying RemoteAPI object.
MSI (c) (D0:B0) [15:20:46:756]: Custom Action Manager thread ending.
=== Verbose logging stopped: 11/05/2026  15:20:46 ===

Any ideas?
Thank you
Hans

[Liviu]

Hello Hans,

Sorry for the delayed reply.

This issue usually occurs when the setup is digitally signed.

You can take a look at the Why the "Are you sure you want to cancel installation" message is thrown after clicking the [ Install ] button?" FAQ below:

Why the "Are you sure you want to cancel installation" message is thrown after clicking the [ Install ] button?

If that does not help, can you please send us your .AIP project file and a download link for your setup package by email to support at advancedinstaller dot com?

Best regards,
Liviu

[hsc]

Thank you, Liviu! I couldn't solve the problem but have some additional findings. Will follow up by email.

Best, Hans

[Liviu]

Hello Hans,

We've received your email.

We will reply to your email as soon as we have a conclusive answer.

Best regards,
Liviu