MSI made by Repackager fails to install Autodesk Navisworks Manage 2025

[khaoto]

Repackaged Autodesk Navisworks Manage 2025, and tried to reinstall it again into same computer by restoring the previous backup of the system, so it's in the same conditions as when the install was first made.

Install goes well, but when launching Manage it throws errors and fails always:

[khaoto]

This is the error I get when installing the repackaged program, as the screenshots:

An internal error has occurred. Please report the circumstances to your support provider.
Handle Severity(eERROR) component() id(-1), data(0000000000000000),, msg(AssetLibraryManager::Initialize, no library found.)
Abort, Retry, Ignore

Navisworks Manage 2025 Error Report
Error Details:
Application: Roamer.exe
Error: Access violation - code c0000005 (first/second chance not available)
Crashed Module Name: lcutil.dll
Exception address: 0x00007ff884852232
Exception Code: c0000005
Exception Flags: 0
Exception Parameters 1, 0

View report contents:
dmpuserinfo.xml
NavisWorksErrorReport.dmp

[Catalin]

Hello and welcome to our forums,

I'm afraid I can not say for sure why that is happening - if I were to take a wild guess, it would be that some files are missing or some dependencies.

If possible, could you please give me some more details about how you are repackaging this? Do you repackage it in a VM?

I've just tried repackaging using Sanbox and the setup.exe failed with error 2.

That being said, considering the setup is quite complex, I'll need your help reproducing this on my end as well. So, could you please give me some more details about how you are trying to repackage this so I can run some tests on my end?

Best regards,
Catalin

[khaoto]

Yes, I'm running it inside VMware Workstation. The way I do it is:

1. Create a snapshot "1" to preserve the state as it is.
2. Install Navisworks Manage 2025 from Setup.exe which is in a CD (the program works perfectly fine it just needs to be registered after launched).
3. Deploy another virtual machine from the state "1", not the current state (which has Navisworks installed). This is the same state from before the program was captured and installed.
4. Copy over the installer to the new vm and the results are this bug report.

[Catalin]

Hello,

After further investigations and discussions internally with my colleagues, it looks like this kind of packages can not really be repackaged, as they are of a really high complexity, making it really hard for the repackaging tool to capture all the changes.

Complex packages may not always be successfully repackaged. This is why manufacturers often provide command-line options for wrapping these packages and installing them as-is. In some cases, vendors even offer an MSI version of the software, and it may be worth contacting them for assistance.

That being said, if the size allows (should be < 2GB), I would advise trying to create an MSI wrapper over the EXE and passing the silent switches provided by the vendor.

Note: the EXE package can be added as a "Prerequisite" to achieve the above.

Hope this helps!

Best regards,
Catalin