not detecting installed prerequisite

[mhubel]

With an installation with multiple prerequisites, the test is version number and a registry entry. One of the prerequisites works properly and does not attempt to re-install, the other works on some machines but not others. In all cases a manual look with regedit shows the required entry but the installer does not detect it.

The offending file is attached. The offending registry entry is:

HKEY_LOCAL_MACHINE\SOFTWARE\CUSTPDF Writer

The registry entry appears identical on both working and non-working systems (as seen in an export).

[Daniel]

Hello,

This may happen when you are installing on a 64-bit machine. Please keep in mind that by default our Prerequisite search support will look for the above registry key in the following location:

Code: Select all

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CUSTPDF Writer

as the search will be redirected under the "Wow6432Node" registry zone.

So, in order to avoid this behavior you should check the "Use 64-bit locations when evaluating conditions on a 64-bit machine" option from "Prerequisites Install Conditions" tab.

Let us know if this helped.

All the best,
Daniel

[mhubel]

That did seem to fix it. I would have thought the check box:

"Use 64-bit locations when evaluating conditions on a 64-bit machine"

would do exactly the opposite and only use the Wow6432Node node when checked.