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by Liviu
Wed Aug 05, 2026 7:57 am
Forum: Common Problems
Topic: Continued banner problems
Replies: 4
Views: 4668
 
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Re: Continued banner problems

Hello,

Can you please enable the "Always stretch images to fit their control window bounds" option in the Themes page --> Settings tab and see if it helps?

Otherwise, can you please send us the .AIP (setup project) file and your background image by email to support at advancedinstaller dot com so ...
by Liviu
Thu Jul 23, 2026 9:30 am
Forum: Common Problems
Topic: URGENT - Published event for a dialog button is not working
Replies: 2
Views: 3517
 
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Re: URGENT - Published event for a dialog button is not working

Hello Zsolt,

I've replied to your email.

Let's continue the conversation there until we reach a conclusion.

Best regards,
Liviu
by Liviu
Mon Jul 06, 2026 9:34 am
Forum: Common Problems
Topic: Using dynamic path in Signatures tab
Replies: 1
Views: 9672
 
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Re: Using dynamic path in Signatures tab

Hello Zsolt,

Sorry for the delayed reply on this.

The error "Error: Store IsDiskFile() failed." appears because the certificate path is being resolved incorrectly:

Please make sure that the property used in the signing command points to a folder path that ends with a backslash \ .

For example ...
by Liviu
Fri Jul 03, 2026 4:12 pm
Forum: Common Problems
Topic: Failed to localize one or more elements in the EXE bootstrapper
Replies: 2
Views: 8302
 
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Re: Failed to localize one or more elements in the EXE bootstrapper

Hello,

Thank you for the follow-up.

I am glad to hear that you were able to identify the cause and that adding the security exemption for the new folder hierarchy fixed the build issue.

Regarding diagnostics, the build output is currently the main log generated by Advanced Installer during the ...
by Liviu
Fri Jul 03, 2026 2:22 pm
Forum: Common Problems
Topic: Can't set icon for shortcut to URL
Replies: 2
Views: 5186
 
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Re: Can't set icon for shortcut to URL

Hello Brian,

Thank you for the update.

I am glad to hear that you were able to set the icon and that it is working now.

Please let us know if you encounter this behavior again or need any further assistance.

Best regards,
Liviu
by Liviu
Thu Jul 02, 2026 12:53 pm
Forum: Common Problems
Topic: Regression in 23.8 bundled PsfRuntime64.dll — 64-bit shell file dialogs crash the app (ExecutionEngineException) MSIX
Replies: 3
Views: 8438
 
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Re: Regression in 23.8 bundled PsfRuntime64.dll — 64-bit shell file dialogs crash the app (ExecutionEngineException) MSI

Hello Doug,

As I see, my colleague Daniel has replied to you over the email.

Please continue the conversation there to avoid duplicate threads.

Best regards,
Liviu
by Liviu
Tue Jun 30, 2026 7:53 am
Forum: Building Installers
Topic: Marking thousands of files as permanent
Replies: 3
Views: 18458
 
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Re: Marking thousands of files as permanent

You're always welcome, Brian!

Best regards,
Liviu
by Liviu
Mon Jun 29, 2026 10:21 am
Forum: Building Installers
Topic: Marking thousands of files as permanent
Replies: 3
Views: 18458
 
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Re: Marking thousands of files as permanent

Hello Brian,

You can achieve this using our PowerShell automation support.

For example, the script below marks all file components from the "Common" folder as permanent:

$advinst = New-Object -ComObject AdvancedInstaller
$project = $advinst.LoadProject("C:\Your Application.aip")

function Set ...
by Liviu
Mon Jun 29, 2026 10:10 am
Forum: Common Problems
Topic: Error when using Version 23.8
Replies: 3
Views: 5900
 
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Re: Error when using Version 23.8

Hello Nanno,

We've received your email.

We will reply to your email as soon as we have a conclusive answer.

Best regards,
Liviu
by Liviu
Mon Jun 29, 2026 8:06 am
Forum: Common Problems
Topic: Error when using Version 23.8
Replies: 3
Views: 5900
 
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Re: Error when using Version 23.8

Hello,

I am not sure what is causing this behavior yet.

Can you please send us the .AIP (setup project) files saved with both versions (23.8 and 23.7) by email to support at advancedinstaller dot com so we can further test and investigate this?

Best regards,
Liviu
by Liviu
Tue Jun 16, 2026 8:59 am
Forum: Common Problems
Topic: Forcing a feature to be uninstalled
Replies: 3
Views: 14044
 
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Re: Forcing a feature to be uninstalled

Hello Zsolt,

Yes, your understanding is correct regarding the uninstall part.

If you use a major upgrade configured to uninstall the old version first, the old product will be uninstalled during the upgrade. This means the old feature’s resources should be removed by the old package, and the old ...
by Liviu
Mon Jun 08, 2026 10:27 am
Forum: Common Problems
Topic: Forcing a feature to be uninstalled
Replies: 3
Views: 14044
 
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Re: Forcing a feature to be uninstalled

Hello Zsolt,

Sorry for the delayed reply on this.

If you release this as a major upgrade, then you can remove the deprecated feature from the Organization page in the new version of the project. During the upgrade, the old version will be uninstalled and replaced by the new one, so the components ...
by Liviu
Thu Jun 04, 2026 8:16 am
Forum: Common Problems
Topic: Can I disable the "Executing Restore Operation" task
Replies: 5
Views: 15964
 
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Re: Can I disable the "Executing Restore Operation" task

Hello Clint,

We've received your email.

We will reply to your email as soon as we have a conclusive answer.

Best regards,
Liviu
by Liviu
Thu May 28, 2026 8:22 am
Forum: Common Problems
Topic: Files are missing after the installation
Replies: 1
Views: 8180
 
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Re: Files are missing after the installation

Hello Zsolt,

We've received your log file.

We will reply to your email.

Best regards,
Liviu
by Liviu
Wed May 27, 2026 10:44 am
Forum: Common Problems
Topic: Content of sub-features are not installed
Replies: 1
Views: 9386
 
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Re: Content of sub-features are not installed

Hello Zsolt,

I investigated it and tried to reproduce the behavior, but I was not able to replicate it.

Can you please send us the .AIP (setup project) file and the setup package by email to support at advancedinstaller dot com so we can further test and investigate this?

Best regards,
Liviu

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