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by Catalin
Tue Mar 24, 2026 1:40 pm
Forum: Common Problems
Topic: AdvancedInstaller@2 is failing with Advanced Installer Tool Installer extension v2.0.2
Replies: 8
Views: 2356
 
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Re: AdvancedInstaller@2 is failing with Advanced Installer Tool Installer extension v2.0.2

Hello Gernant and welcome to our forums,

If possible, could you please also provide the build log? You can send it via email at support at advancedinstaller dot com .

We have tried multiple tests on our end but we are unfortunately not able to reproduce this. :(

The only thing I can think of is ...
by Catalin
Mon Mar 23, 2026 2:20 pm
Forum: Common Problems
Topic: AdvancedInstaller@2 is failing with Advanced Installer Tool Installer extension v2.0.2
Replies: 8
Views: 2356
 
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Re: AdvancedInstaller@2 is failing with Advanced Installer Tool Installer extension v2.0.2

Hello Marwa, Anthony,

I'm sorry to hear that it still hasn't worked.

Cna any of you share with me the following, by email at support at advancedinstaller dot com :

- a copy of the AIP file

- a copy of the build log

- a copy of the YAML file (only the part that involves Advanced Installer)

so I ...
by Catalin
Mon Mar 23, 2026 12:47 pm
Forum: Building Installers
Topic: Application error (Event ID 1000) after upgrading to version 23.5.1
Replies: 1
Views: 2652
 
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Re: Application error (Event ID 1000) after upgrading to version 23.5.1

Hello SDutt,

In order for me to further investigate this, I would need some more details on how you reproduce this issue.

Are you able to consistently reproduce this issue? For example when building a sample AIP file as well?

Or are you able to only reproduce this with your project?

Also, you ...
by Catalin
Fri Mar 20, 2026 10:32 am
Forum: Common Problems
Topic: AdvancedInstaller@2 is failing with Advanced Installer Tool Installer extension v2.0.2
Replies: 8
Views: 2356
 
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Re: AdvancedInstaller@2 is failing with Advanced Installer Tool Installer extension v2.0.2

Hello and welcome to our forums,

Indeed, we had some issues regarding this that are now fixed. :)

Let us know if there is anything else we can help you with and I will gladly assist.

Best regards,
Catalin
by Catalin
Fri Mar 20, 2026 10:31 am
Forum: Common Problems
Topic: Archive extraction does not work with Microsoft Intune
Replies: 1
Views: 241
 
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Re: Archive extraction does not work with Microsoft Intune

Hello and welcome to our forums,

The extraction path looks like this:

2026-03-18 11-25-42-Extraction path set to:\\?\C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Vision4Quality\ModOffice\prerequisites\

because the setup is running under the System account.

When that happens, the ...
by Catalin
Tue Mar 17, 2026 2:31 pm
Forum: Common Problems
Topic: Signing does not work after installing KB5074109
Replies: 4
Views: 1299
 
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Re: Signing does not work after installing KB5074109

Hello,

Apologies for the quite delayed reply on this.

Thank you for your followup!

I am glad to hear everything is working as expected now.

Let us know if you encounter any other problems and we will gladly assist.

Best regards,
Catalin
by Catalin
Tue Mar 17, 2026 2:28 pm
Forum: Common Problems
Topic: USB installer update problems
Replies: 3
Views: 994
 
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Re: USB installer update problems

Hello Elliot,

When you initially installed the setp to the removable drive, did you not encounter issues requiring admin rights?

Because an upgrade is basically the removal of the older version and the installation of the newer one.

If the first install worked just fine, then the upgrade should ...
by Catalin
Tue Mar 17, 2026 2:07 pm
Forum: Building Installers
Topic: Using command line parameters to select prerequisites to be installed (for silent install)
Replies: 6
Views: 5561
 
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Re: Using command line parameters to select prerequisites to be installed (for silent install)

Hello SDutt,

This has been fixed in version 23.5.1 of Advanced Installer.

Best regards,
Catalin
by Catalin
Tue Mar 17, 2026 1:59 pm
Forum: Common Problems
Topic: AI_VerifyPrereq returned actual error code 1602
Replies: 4
Views: 4182
 
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Re: AI_VerifyPrereq returned actual error code 1602

Hello René,

This has been fixed in version 23.5 of Advanced Installer.

Best regards,
Catalin
by Catalin
Tue Mar 17, 2026 1:31 pm
Forum: Feature Requests
Topic: IIS components features optimisation
Replies: 5
Views: 53640
 
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Re: IIS components features optimisation

Hello,

Unfortunately, I come with not so good news today. :(

Our dev investigated this for some time now and what happens behind in the registry is a bit of a chaos.

We were not able to find well defined relations between what happens in DISM and in the registries.

We have in plan to do some ...
by Catalin
Mon Mar 16, 2026 10:46 pm
Forum: Common Problems
Topic: AI_AIP_FOLDER isn't resolved - sometimes
Replies: 3
Views: 1168
 
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Re: AI_AIP_FOLDER isn't resolved - sometimes

Hello Hans,

Thank you for the provided files.

Let's continue this over the email thread until we reach a conclusion regarding this behavior.

Best regards,
Catalin
by Catalin
Mon Mar 16, 2026 10:57 am
Forum: Common Problems
Topic: [TARGETDIR] Already present in table when modifying sync
Replies: 6
Views: 4019
 
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Re: [TARGETDIR] Already present in table when modifying sync

Hello,

We have managed to reproduce this on our end.

This issue reproduces when your right click on the folder --> "Synchronization" --> "Settings" .

We weren't able to reproduce this so far on our end because we always enabled the synchronization via right clicking on the folder --> "Properties ...
by Catalin
Thu Mar 12, 2026 10:12 pm
Forum: Common Problems
Topic: [TARGETDIR] Already present in table when modifying sync
Replies: 6
Views: 4019
 
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Re: [TARGETDIR] Already present in table when modifying sync

Hello,

This does indeed seem to be an issue, as more of our customers reported it.

It is a really strange issue, as we haven't been able to reproduce it on our end just yet.

I have just tried to reproduce with the test-case you provided and I wasn't able to do so. :(

If possible, could you ...
by Catalin
Thu Mar 12, 2026 7:46 am
Forum: Common Problems
Topic: [TARGETDIR] Already present in table when modifying sync
Replies: 6
Views: 4019
 
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Re: [TARGETDIR] Already present in table when modifying sync

Hello,

Quite the strange behavior, indeed.

You mentioned you were able to reproduce this in a test project as well.

I have tried to do that myself and wasn't able to do so:

Screenshot_114.png

Here are the steps I took:

- created new project

- synchronized APPDIR with a folder from disk ...
by Catalin
Wed Mar 11, 2026 3:25 pm
Forum: Common Problems
Topic: Error when closing the application
Replies: 8
Views: 4396
 
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Re: Error when closing the application

Hello Nanno,

Yes, please try that, as that might help.

Best regards,
Catalin

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