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ittim

I've now recreated this issue, a clean build of win7 with ie 11 installed.

Also installed Chrome and it would install but didn't validate my certificate.

I re-requested my certificate and re-added it making sure i specifically chose the pfx file and tested again. The issue is still occuring. Am ...

ittim

i've since been informed that the error occurs during installtion on a version downloaded in chrome.

ittim

Hi All,

I've recently updated our code signing certificate (approx 3 weeks ago) and in the last week i've had customers complaining that they get a message in IE stating that "The signature of *myapp* is corrupt or invalid. Since its ok with firefox i assumed i had maybe made an error on the key ...

ittim

You should submit the file here, http://www.avg.com/gb-en/whitelist they fixed mine pretty quickly.

ittim

I had a response from AVG, they have now fixed it on their latest release, i've tested and can confirm that to be the case.

ittim

Well this was AVG's response....

The detection of provided file by AVG was incorrect, and we can confirm that the file is safe. The detection was removed in a recent AVG update.

However its clearly not correct so i've replied with screenshots so hopefully they'll have a rethink!

ittim

I've contacted AVG, waiting for their response. I did upload it to their whitelist area but i'd rather get some actual dialogue going. It doesn't exactly do much for our reputation. Hopefully i can pin it all on AVG

ittim

Hello,

Our workflow regarding Anti-Virus detection is the following on every release of Advanced Installer:
- we check our binary files on Virustotal
- we forward a whitelist entry request to all Anti-Viruses that detect one of our files

We have checked ExternalUi.exe (AI 13.6) with virustotal ...

ittim

also interesting that virustotal only has 'AVG' listed, i've tried business and the free version. The free version allows the updater and the business one flags it up as a virus so not sure virustotal is a good test.

ittim

So i've just tried my updater.exe file on virustotal.com and it comes out clean.

Installed AVG business and its flagged it up as a virus, as it has for 4 of my customers.

where do i go from here?

ittim

ah, ok think i'm testing with the generic version. I'm going to try the business edition. That said i'd have thought the virus definition would be the same regardless.

ittim

Are you still getting the behaviour now? i've just scanned the file with AVG IS and it comes back as good.

ittim

Hi, we've started getting this from AVG users as well!!

We pushed an update of our software out on Friday, and clearly AVG is scanning on access and removing the updater. Thats a real problem as it will leave these users without an update path.

Interestingly enough i can't replicate the issue ...

ittim

Thanks Daniel, will give it a try now

ittim

Thanks Daniel, i've just sent them.

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Search found 29 matches

Re: Invalid/Corrupt Signature

Re: Invalid/Corrupt Signature

Invalid/Corrupt Signature

Re: AVG 13.0.0 reports trojan in installer

Re: AVG 13.0.0 reports trojan in installer

Re: AVG 13.0.0 reports trojan in installer

Re: AVG 13.0.0 reports trojan in installer

Re: AVG 13.0.0 reports trojan in installer

Re: AVG 13.0.0 reports trojan in installer

Re: AVG 13.0.0 reports trojan in installer

Re: AVG 13.0.0 reports trojan in installer

Re: AVG 13.0.0 reports trojan in installer

Re: AVG 13.0.0 reports trojan in installer

Re: Updater not working correctly.

Re: Updater not working correctly.

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