thank you for your answers.
here is the syswow screenshot

- 32.png (6.96 KiB) Viewed 7014 times
and here is a proof that our installer is indeed configured as a 32bit one

- syswow.png (54.08 KiB) Viewed 7014 times
I also have the log file you asked for but i'm not comfortable sharing that on a public forum. any email I could send that to?
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