Dear Advanced Installer,
Nowadays we upgraded our .aip from AI 19.7 to AI 23.2, and as you know - we opened sevaral tickets already - we have experienced several problems with out prerequisites.
We got the idea of reverting our .aip to be openable with 19.7, but obviously it!s not an easy task. We ...
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- Wed Jan 14, 2026 4:03 pm
- Forum: Common Problems
- Topic: Not able to build downgraded .aip file
- Replies: 1
- Views: 680
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- Wed Dec 10, 2025 9:14 am
- Forum: Common Problems
- Topic: Installation takes longer after upgrading to AI 22.8 (from 19.7)
- Replies: 3
- Views: 1569
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Re: Installation takes longer after upgrading to AI 22.8 (from 19.7)
Hi,
The logs are attached again!
Best regards,
Zsolt
The logs are attached again!
Best regards,
Zsolt
- Wed Dec 03, 2025 2:42 pm
- Forum: Common Problems
- Topic: Installation takes longer after upgrading to AI 22.8 (from 19.7)
- Replies: 3
- Views: 1569
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Installation takes longer after upgrading to AI 22.8 (from 19.7)
Dear Advanced Installer,
Let me send you few installation logfiles.
Scenario 1: Fast scenario:
Until our previous releases our TheServer.exe was installed usually in 2-3 minutes. We used AI version 19.7 for the previous releases.
Scenario 2: Slow scenario:
Nowadays we´ve found out, that ...
Let me send you few installation logfiles.
Scenario 1: Fast scenario:
Until our previous releases our TheServer.exe was installed usually in 2-3 minutes. We used AI version 19.7 for the previous releases.
Scenario 2: Slow scenario:
Nowadays we´ve found out, that ...
- Mon Nov 24, 2025 2:04 pm
- Forum: Common Problems
- Topic: Silent update problem by updater service
- Replies: 17
- Views: 3430
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Re: Silent update problem by updater service
Hello,
We just experienced another issue with ODBC, this time not during silent installation, but in case we install our TheServer.exe manually with the typical feature set.
By default ODBC prerequisite is a feature based prereq, and beloning to this feature: Therefore™ Server
Please take a look ...
We just experienced another issue with ODBC, this time not during silent installation, but in case we install our TheServer.exe manually with the typical feature set.
By default ODBC prerequisite is a feature based prereq, and beloning to this feature: Therefore™ Server
Please take a look ...
- Wed Nov 19, 2025 9:41 pm
- Forum: Common Problems
- Topic: Prerequisite install problem in our connector
- Replies: 1
- Views: 1077
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Prerequisite install problem in our connector
Dear Advanced Installer,
Let me reporta problem to you: we have a connector called SAP connector, which is installed a prerequisite. That prerequisite is completely untouched by us, the same version, same settings and so on, we did not touch it. The only thing we upgraded is the AI version from a ...
Let me reporta problem to you: we have a connector called SAP connector, which is installed a prerequisite. That prerequisite is completely untouched by us, the same version, same settings and so on, we did not touch it. The only thing we upgraded is the AI version from a ...
- Thu Nov 06, 2025 8:52 pm
- Forum: Common Problems
- Topic: Silent update problem by updater service
- Replies: 17
- Views: 3430
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Re: Silent update problem by updater service
Hi Catalin,
I also tested this today on my side, and I figured out finally why ODBC is always installed, even if no feature that contains ODBC is installed.
In our servers setup (server build type) we have 3 features that contain ODBC: TheServer, TheTenantsManager, TheReplicationServer
In our ...
I also tested this today on my side, and I figured out finally why ODBC is always installed, even if no feature that contains ODBC is installed.
In our servers setup (server build type) we have 3 features that contain ODBC: TheServer, TheTenantsManager, TheReplicationServer
In our ...
- Wed Nov 05, 2025 8:01 pm
- Forum: Common Problems
- Topic: Silent update problem by updater service
- Replies: 17
- Views: 3430
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Re: Silent update problem by updater service
Hi Catalin,
Thank you for your answer.
Regarding the MigrateFeatureState action part: is it safe to disable that? I mean isn't that action is responsible for determining whether that the user will get the same set of features after the upgrade procedure?
So the uses has version 1.0 installed on ...
Thank you for your answer.
Regarding the MigrateFeatureState action part: is it safe to disable that? I mean isn't that action is responsible for determining whether that the user will get the same set of features after the upgrade procedure?
So the uses has version 1.0 installed on ...
- Wed Nov 05, 2025 3:31 pm
- Forum: Common Problems
- Topic: Silent update problem by updater service
- Replies: 17
- Views: 3430
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Re: Silent update problem by updater service
Dear Advanced Installer,
Some more info from me: although I wrote in my last email that
1. Why ODBC is installed during the silent installation none of those features are selected by the user. -> this is not an issue anymore, but basically it is still the issue. Sorry for the misunderstanding ...
Some more info from me: although I wrote in my last email that
1. Why ODBC is installed during the silent installation none of those features are selected by the user. -> this is not an issue anymore, but basically it is still the issue. Sorry for the misunderstanding ...
- Wed Nov 05, 2025 9:45 am
- Forum: Common Problems
- Topic: Silent update problem by updater service
- Replies: 17
- Views: 3430
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Re: Silent update problem by updater service
Dear Advanced Installer,
In my last letter I wrote this:
"
My questions:
1. Why ODBC is installed during the silent installation none of those features are selected by the user.
2. I will attach a screenshot, for every ODBC we turned on the "Continue main installation even if the prereq is not ...
In my last letter I wrote this:
"
My questions:
1. Why ODBC is installed during the silent installation none of those features are selected by the user.
2. I will attach a screenshot, for every ODBC we turned on the "Continue main installation even if the prereq is not ...
- Tue Nov 04, 2025 9:46 am
- Forum: Common Problems
- Topic: Silent update problem by updater service
- Replies: 17
- Views: 3430
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Re: Silent update problem by updater service
Dear Catalin,
We should try to focus on the logfile in which you see that ODBC installation is failing. This is our main problem, and that´s why we are getting the error dialog for sure. The logfile is clearly showing, that ODBC is failing and this makes the entire installation to fail.
Answering ...
We should try to focus on the logfile in which you see that ODBC installation is failing. This is our main problem, and that´s why we are getting the error dialog for sure. The logfile is clearly showing, that ODBC is failing and this makes the entire installation to fail.
Answering ...
- Thu Oct 30, 2025 12:15 pm
- Forum: Common Problems
- Topic: Silent update problem by updater service
- Replies: 17
- Views: 3430
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Re: Silent update problem by updater service
Dear Advanced Installer,
Could you please deal with this ticket?
In the meantime we found out some more things, I would split up the issues into 2 parts as I did in my last letter.
Issue 1:
Key to reproduce: you should have "NoGUICommandLineSwitch = /exenoui /qn" this line in the updater files ...
Could you please deal with this ticket?
In the meantime we found out some more things, I would split up the issues into 2 parts as I did in my last letter.
Issue 1:
Key to reproduce: you should have "NoGUICommandLineSwitch = /exenoui /qn" this line in the updater files ...
- Wed Oct 29, 2025 2:37 pm
- Forum: Common Problems
- Topic: Silent update problem by updater service
- Replies: 17
- Views: 3430
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IMPORTANT! Silent update problem by updater service
Dear Advanced Installer,
Could you please handle this ticket as extreme important as it is blocking our release.
Thank you!
Best regards,
Zsolt
Could you please handle this ticket as extreme important as it is blocking our release.
Thank you!
Best regards,
Zsolt
- Mon Oct 27, 2025 3:02 pm
- Forum: Common Problems
- Topic: Silent update problem by updater service
- Replies: 17
- Views: 3430
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Re: Silent update problem by updater service
Hi Catalin,
I've just sent to email via WeTransfer for you, the v1 and v2 version of our TheClient.exe product. Naturally we are about to install v2 over v1 with your Updater service.
The .tuic file is the one we are generating with your updater project -> we selected .tuic as a format. If you open ...
I've just sent to email via WeTransfer for you, the v1 and v2 version of our TheClient.exe product. Naturally we are about to install v2 over v1 with your Updater service.
The .tuic file is the one we are generating with your updater project -> we selected .tuic as a format. If you open ...
- Thu Oct 09, 2025 9:03 pm
- Forum: Common Problems
- Topic: Silent update problem by updater service
- Replies: 17
- Views: 3430
- Jump to post
Silent update problem by updater service
Dear Advanced Installer,
We have analyzed a very weird issue with our automatic client rollout updates: for years we were doing the automatic .exe rollout mechanism in the same way:
- configured the updater project as per you will see in the attached screenshot -> generated a .tuic file
- on our ...
We have analyzed a very weird issue with our automatic client rollout updates: for years we were doing the automatic .exe rollout mechanism in the same way:
- configured the updater project as per you will see in the attached screenshot -> generated a .tuic file
- on our ...
- Thu Oct 09, 2025 8:51 pm
- Forum: Common Problems
- Topic: IMPORTANT - Installation problem
- Replies: 7
- Views: 2264
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Re: IMPORTANT - Installation problem
Dear Liviu,
I've just sent the files once more via WeTransfer.
Best regards,
Zsolt
I've just sent the files once more via WeTransfer.
Best regards,
Zsolt