So one more thing, that I forgot to mention, or maybe it was not clear:
As a condition for the UpgradeDlg I tried to use only
MULTIVERSION="TRUE"
Or only
OLDPRODUCTS
Or only
THE_MODE="Client"
I tried to narrow down which part of the longer conditions might be false. However even in these cases ...
Suggested Articles
Search found 405 matches
- Thu Jul 23, 2026 8:36 am
- Forum: Common Problems
- Topic: URGENT - Published event for a dialog button is not working
- Replies: 2
- Views: 3522
- Jump to post
- Thu Jul 23, 2026 8:32 am
- Forum: Common Problems
- Topic: URGENT - Published event for a dialog button is not working
- Replies: 2
- Views: 3522
- Jump to post
URGENT - Published event for a dialog button is not working
Dear Advanced Installer,
We would like to achieve the following scenario:
1. WelcomeDlg is displayed by the installer
2. Side-by-side installation is turned on at the Upgrades tab + UpgradeDlg is added to the project
3. If the following 3 conditions are fulfilled, then the UpgradeDlg should be ...
We would like to achieve the following scenario:
1. WelcomeDlg is displayed by the installer
2. Side-by-side installation is turned on at the Upgrades tab + UpgradeDlg is added to the project
3. If the following 3 conditions are fulfilled, then the UpgradeDlg should be ...
- Mon Jun 29, 2026 3:00 pm
- Forum: Common Problems
- Topic: Using dynamic path in Signatures tab
- Replies: 1
- Views: 9681
- Jump to post
Using dynamic path in Signatures tab
Hi Advanced Installer,
We would like to use a dynamic variable / location in our Signatures tab, a screenshot is attached.
The variable is [|THE_SUPPORTFILES_DIR] which is a proper path.
However during the build we got these errors:
For a possible solution please check our Digital Signature FAQ ...
We would like to use a dynamic variable / location in our Signatures tab, a screenshot is attached.
The variable is [|THE_SUPPORTFILES_DIR] which is a proper path.
However during the build we got these errors:
For a possible solution please check our Digital Signature FAQ ...
- Fri Jun 12, 2026 2:25 pm
- Forum: Common Problems
- Topic: Forcing a feature to be uninstalled
- Replies: 3
- Views: 14050
- Jump to post
Re: Forcing a feature to be uninstalled
Hi Liviu,
Thank you for your answer. I will remove the old feature from our setup, which means during an upgrade in the first uninstall phase the old feature will be removed.
We added our new feature which is kind of a "newer version" of the old feature, but it's a complately separate feature. How ...
Thank you for your answer. I will remove the old feature from our setup, which means during an upgrade in the first uninstall phase the old feature will be removed.
We added our new feature which is kind of a "newer version" of the old feature, but it's a complately separate feature. How ...
- Mon Jun 01, 2026 9:30 am
- Forum: Common Problems
- Topic: Custom ProductCode GUID based on build type
- Replies: 1
- Views: 8618
- Jump to post
Custom ProductCode GUID based on build type
Dear Advanced Isntaller,
Is it possible to set a custom ProductCode GUID for our product based on the build type?
We have right now 4 builds (screenshot attached).
For the "_online" builds we would like to have a GUID, but it's important, that if we generate a non "_online" build, that should ...
Is it possible to set a custom ProductCode GUID for our product based on the build type?
We have right now 4 builds (screenshot attached).
For the "_online" builds we would like to have a GUID, but it's important, that if we generate a non "_online" build, that should ...
- Thu May 28, 2026 3:47 pm
- Forum: Common Problems
- Topic: Forcing a feature to be uninstalled
- Replies: 3
- Views: 14050
- Jump to post
Forcing a feature to be uninstalled
Dear Advanced Installer,
We have a feature which is being discontinued, so we would like to
1. Remove it from the features list (Organization tab) -> it means customers won't be able to deselect it from Control Panel -> <our product> -> Change dialog
2. So it needs to be removed from the PC, and ...
We have a feature which is being discontinued, so we would like to
1. Remove it from the features list (Organization tab) -> it means customers won't be able to deselect it from Control Panel -> <our product> -> Change dialog
2. So it needs to be removed from the PC, and ...
- Wed May 27, 2026 8:49 am
- Forum: Common Problems
- Topic: Files are missing after the installation
- Replies: 1
- Views: 8183
- Jump to post
Files are missing after the installation
Dear Advanced Installer,
We found an issue when several files, mostly our TheRes*.dll translated files are missing after upgrading our product to the latest version that we are about to release.
I will send over the installation log for you on WeTransfer, could you please tell us why all the ...
We found an issue when several files, mostly our TheRes*.dll translated files are missing after upgrading our product to the latest version that we are about to release.
I will send over the installation log for you on WeTransfer, could you please tell us why all the ...
- Wed May 27, 2026 8:41 am
- Forum: Common Problems
- Topic: Unintended change of installation folder on upgrade
- Replies: 7
- Views: 14003
- Jump to post
Re: Unintended change of installation folder on upgrade
Dear Catalin,
Thank you for your email!
There is a confusion here, we are just testing the side-by-side installation, but it is not released yet. So this "unintended change of disk drive" issue is for sure not related to that, as a customer reported it.
I just sent you an official released .aip ...
Thank you for your email!
There is a confusion here, we are just testing the side-by-side installation, but it is not released yet. So this "unintended change of disk drive" issue is for sure not related to that, as a customer reported it.
I just sent you an official released .aip ...
- Tue May 26, 2026 1:40 pm
- Forum: Common Problems
- Topic: Content of sub-features are not installed
- Replies: 1
- Views: 9390
- Jump to post
Content of sub-features are not installed
Dear Advanced Installer,
I'm attaching 2 screenshots for you about a MAIN feature and a SUB feature.
Could you please tell us why the content of sub-features are not installed on the PC. Are our settings ok, or is there something to fix?
Best regards,
Zsolt
I'm attaching 2 screenshots for you about a MAIN feature and a SUB feature.
Could you please tell us why the content of sub-features are not installed on the PC. Are our settings ok, or is there something to fix?
Best regards,
Zsolt
- Thu May 21, 2026 9:17 am
- Forum: Common Problems
- Topic: Unintended change of installation folder on upgrade
- Replies: 7
- Views: 14003
- Jump to post
Re: Unintended change of installation folder on upgrade
Dear Catalin,
Thank you for checkin this!
How could we achieve the following:
1. If our product is first-time-installed, then the default install location should be offered as C:\Program Files\<our product name> -> this is happening now
2. If an older version of our product is installed already on ...
Thank you for checkin this!
How could we achieve the following:
1. If our product is first-time-installed, then the default install location should be offered as C:\Program Files\<our product name> -> this is happening now
2. If an older version of our product is installed already on ...
- Tue May 19, 2026 7:08 am
- Forum: Common Problems
- Topic: Unintended change of installation folder on upgrade
- Replies: 7
- Views: 14003
- Jump to post
Re: Unintended change of installation folder on upgrade
Dear Catalin,
I've just sent the requested files for you via email.
Best regards,
Zsolt
I've just sent the requested files for you via email.
Best regards,
Zsolt
- Wed May 06, 2026 2:16 pm
- Forum: Common Problems
- Topic: Unintended change of installation folder on upgrade
- Replies: 7
- Views: 14003
- Jump to post
Unintended change of installation folder on upgrade
Dear Support Team,
We have recently upgraded customer's PC by the latest version of our server from 2023 U1 to 2025 U3. The upgrade was done the usual way like many times before so that the old version isn't removed first.
Everything seemed to go as usual but then we discovered that all Windows ...
We have recently upgraded customer's PC by the latest version of our server from 2023 U1 to 2025 U3. The upgrade was done the usual way like many times before so that the old version isn't removed first.
Everything seemed to go as usual but then we discovered that all Windows ...
- Mon May 04, 2026 9:35 am
- Forum: Common Problems
- Topic: Installation takes longer after upgrading to AI 22.8 (from 19.7)
- Replies: 10
- Views: 23176
- Jump to post
Re: Installation takes longer after upgrading to AI 22.8 (from 19.7)
Hi Daniel,
I've just sent the files via WeTransfer.
Best regards,
Zsolt
I've just sent the files via WeTransfer.
Best regards,
Zsolt
- Wed Apr 29, 2026 12:35 pm
- Forum: Common Problems
- Topic: Installation takes longer after upgrading to AI 22.8 (from 19.7)
- Replies: 10
- Views: 23176
- Jump to post
Re: Installation takes longer after upgrading to AI 22.8 (from 19.7)
Hi Advanced Installer Team,
This ticket is rather important for us, do you have any updates? I've sent my last message 6 days ago, and we really would like to know why nowadays our installer takes much longer, and sometimes crashing as well. Some customers of ours are waiting for the outcome of ...
This ticket is rather important for us, do you have any updates? I've sent my last message 6 days ago, and we really would like to know why nowadays our installer takes much longer, and sometimes crashing as well. Some customers of ours are waiting for the outcome of ...
- Wed Apr 29, 2026 12:34 pm
- Forum: Common Problems
- Topic: Installing products side-by-side for testing purpose
- Replies: 5
- Views: 14724
- Jump to post
Re: Installing products side-by-side for testing purpose
Hi Advanced Installer Team,
This ticket is rather important for us, do you have any updates? I've sent our .aip and my last message 8 days ago.
Thank you!
Zsolt
This ticket is rather important for us, do you have any updates? I've sent our .aip and my last message 8 days ago.
Thank you!
Zsolt
FOLLOW US
Get the latest news in Application Packaging