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by Eusebiu
Thu Feb 05, 2026 4:24 pm
Forum: Common Problems
Topic: Prerequisite detected as "Skip" in UI, but forces installation during execution
Replies: 1
Views: 5570
 
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Re: Prerequisite detected as "Skip" in UI, but forces installation during execution

Hi,

I've tested the project that you sent to our support email address, but I couldn't reproduce the issue. Does the issue constantly happen on the one machine that you mentioned? If so, can you try to build the package using the latest version of Advanced Installer and see if that helps?

Best ...
by Eusebiu
Mon Dec 15, 2025 1:36 pm
Forum: Common Problems
Topic: Missing libraries after update
Replies: 7
Views: 4877
 
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Re: Missing libraries after update

You're welcome, Andrii. Glad to assist.

Best regards,
Eusebiu
by Eusebiu
Tue Dec 09, 2025 1:41 pm
Forum: Common Problems
Topic: Missing libraries after update
Replies: 7
Views: 4877
 
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Re: Missing libraries after update

Hi Andrii,

Sorry for my late reply.

Actually, setting a version tag for all the files in the folder is what our "Always overwrite existing files" option do. But since that option sets the version on all the files, you can use your script to set it only on the files you want and that should work as ...
by Eusebiu
Mon Nov 03, 2025 10:40 am
Forum: Common Problems
Topic: Unwanted stretching of custom banner bitmap
Replies: 0
Views: 3476
 
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Re: Unwanted stretching of custom banner bitmap

Hi and welcome to our forums.

The 500 x 59 image size for the banner is correct. I've just tested it and it was displayed as expected for me. Do you encounter the same issue on multiple monitor resolutions with different DPIs? If so, can you send some test resources to support at advancedinstaller ...
by Eusebiu
Mon Oct 13, 2025 8:56 am
Forum: Building Installers
Topic: How to change a subfolder source using command line?
Replies: 1
Views: 5522
 
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Re: How to change a subfolder source using command line?

Hello and welcome to our forums.

In order to achieve this, you can synchronize your folder to a new path by using the "NewSync" command as detailed on the "New Synchronized Folder Command Option" page.

Let me know if you have other questions.

Best regards,
Eusebiu
by Eusebiu
Thu Aug 21, 2025 2:44 pm
Forum: Common Problems
Topic: Missing libraries after update
Replies: 7
Views: 4877
 
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Re: Missing libraries after update

Hi Andrii,

Indeed, your scenario is not that simple. The easiest solution that I can think of is to set the "Always overwrite existing files" option for the folder first, then select the "Do not overwrite existing file" for each file that you do not want to overwrite. This way the later option will ...
by Eusebiu
Thu Aug 21, 2025 1:41 pm
Forum: Common Problems
Topic: Checkbox Misbehave - Multiple Instances
Replies: 5
Views: 1517
 
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Re: Checkbox Misbehave - Multiple Instances

You're welcome. I'm glad this worked.

Best regards,
Eusebiu
by Eusebiu
Tue Aug 19, 2025 10:57 am
Forum: Common Problems
Topic: Missing libraries after update
Replies: 7
Views: 4877
 
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Re: Missing libraries after update

Hi,

I'm afraid that this is an old Windows Installer bug that has never been fixed as mentioned in the " Why do one or more files disappear after an upgrade is performed " FAQ that talks about the same issue.

This problem appears only when a file's version is decreased in the newer version of the ...
by Eusebiu
Thu Aug 14, 2025 12:20 pm
Forum: Common Problems
Topic: Checkbox Misbehave - Multiple Instances
Replies: 5
Views: 1517
 
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Re: Checkbox Misbehave - Multiple Instances

Hi,

I've tested your project and reproduced the behavior. However, looking at the configuration of your project I've noticed that you use the "Generate instances at install time" option for your multiple instances and this seems to be the cause of the issue.

Please keep in mind that this option ...
by Eusebiu
Thu Mar 06, 2025 3:51 pm
Forum: Common Problems
Topic: has no associated entry in the Media table
Replies: 4
Views: 12524
 
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Re: has no associated entry in the Media table

Hi,

Thank you for the sample project you've sent.

I tested it and, indeed, I reproduced the problem. This seems to be an Advanced Installer issue. A fix will be available in a future version of Advanced Installer. We will update this thread when the fix will be available.

Best regards,
Eusebiu
by Eusebiu
Tue Feb 25, 2025 12:56 pm
Forum: Building Installers
Topic: Path Edit with Browse button
Replies: 1
Views: 9716
 
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Re: Path Edit with Browse button

Hi,

Indeed, it seems that the "Suite Installation.aip" project from our suite installation sample contains some misconfigurations. We will update it in a future version of Advanced Installer. Thank you for bringing this to our attention!

In this meantime, you can use the the fixed project attached ...
by Eusebiu
Wed Feb 12, 2025 2:16 pm
Forum: Building Installers
Topic: Parameters not getting passed properly to prerequisites (in /qn mode)
Replies: 2
Views: 15280
 
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Re: Parameters not getting passed properly to prerequisites (in /qn mode)

Hi,

Thank you for the test project.

Please keep in mind that this happens because the "APPDIR" property is not set to any value at the moment the prerequisite is launched during a silent installation.

During a Full UI installation, the APPDIR property is set on the Dialogs stage and the ...
by Eusebiu
Mon Jan 20, 2025 3:55 pm
Forum: Common Problems
Topic: Updating multiple instances problems
Replies: 1
Views: 3766
 
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Re: Updating multiple instances problems

Hi Rafael,

Issue 1: Control Panel Displays Incorrect Information
I'm not sure why this happens, maybe something got corrupted on that machine. Do you reproduce the issue on multiple clean machines? Also, it's strange to me that the installer shows version 1.3 and the "Programs and Features" view ...
by Eusebiu
Tue Dec 10, 2024 11:58 am
Forum: Common Problems
Topic: FAILURE TO UPDATE VIA COMMAND LINE AFTER VERSION 20.7.1
Replies: 9
Views: 14998
 
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Re: FAILURE TO UPDATE VIA COMMAND LINE AFTER VERSION 20.7.1

Hi Henrique,

Thank you for sending me your project so I can investigate it. After looking at it, I've found that the new standard action that is supposed to migrate the properties from the main package to the prerequisite was not added to the project during its conversion.

I've fixed the project ...
by Eusebiu
Tue Dec 03, 2024 5:11 pm
Forum: Common Problems
Topic: FAILURE TO UPDATE VIA COMMAND LINE AFTER VERSION 20.7.1
Replies: 9
Views: 14998
 
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Re: FAILURE TO UPDATE VIA COMMAND LINE AFTER VERSION 20.7.1

Hi Henrique,

Your configuration seems correct, indeed, and the property's value should be passed correctly. Can you send me your project so I can investigate it and try to find the issue?

Best regards,
Eusebiu

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